Industry • MCC 5912 / 5993
CBD & Hemp — Shopify holds & Klarna bans
Restricted vertical. Shopify Payments and Klarna typically prohibit it; merchants are flagged within 30–90 days.
MCC code
5912 / 5993
Risk tier
VERY-HIGH
Avg flag time
30–90 days
Recovery rate (ours)
95%
CBD & Hemp is one of the most aggressively reviewed verticals on Shopify Payments and Klarna. Prohibited product category under Shopify Payments terms.
Most merchants in this category are flagged automatically — not by a human reviewer — based on MCC 5912 / 5993 pattern matching plus product-keyword scans. Once the flag fires, you have a 48-hour window to submit the right documentation. Miss that window and the case escalates to maximum hold duration.
Unholdr has run reinstatement cases across CBD & Hemp merchants from six countries. We know exactly which document combinations Shopify Merchant Trust and Klarna's Underwriting team accept for this MCC. 95% win rate on accepted cases. 100% refund if we don't deliver.
Frequently asked questions
Why does Shopify hold CBD & Hemp merchants?
Prohibited product category under Shopify Payments terms.
Is CBD & Hemp permanently banned by Klarna?
Not always. Klarna evaluates per merchant, not per category. We've reversed CBD & Hemp bans in multiple markets.
Should I switch processors instead?
Switching alone doesn't recover the held funds. We help you do both: release the existing hold AND set up a stable backup processor.
We're the only firm specialized in CBD & Hemp merchant recovery.
Restricted vertical. Shopify Payments and Klarna typically prohibit it; merchants are flagged within 30–90 days. We've handled this exact vertical 200+ times. Apply for review — 48-hour answer.
- 200+ merchants recovered
- 95% win rate on accepted cases
- 14–21 day average resolution
- 100% refund if we don't deliver