About Unholdr
The only firm in the world built for Shopify holds and Klarna bans.
We don't do generic legal work. We don't sell software. We do one thing — get frozen merchant funds released and banned accounts reinstated — and we do it better than anyone else on the planet.
Why we exist
Every week thousands of Shopify merchants wake up to an email: "Your account is under review." Days later, six- and seven-figure balances are frozen. Payroll, inventory, ad spend — all blocked. Support tickets get auto-responses. Lawyers charge $400/hour to write letters that go nowhere.
We started Unholdr after watching too many good operators lose everything to a process no one understood. Today we run the playbooks Shopify Trust & Safety, Stripe risk, Klarna merchant ops and Adyen compliance teams actually respond to. Internal contacts, documented patterns, escalation paths — built from 200+ recovered cases.
What makes us different
Hyper-specialised
We only handle payment-processor holds and bans. No tax, no GDPR, no contracts. One problem, mastered.
Money-back guarantee
If we don't deliver a measurable outcome on your case, you get 100% of your fee back. You take zero financial risk.
200+ merchants helped
From Stockholm to Sydney. Supplements, vape, CBD, electronics, fashion, dropshipping — we've seen every risk profile.
14-21 day average
Most cases close in 2-3 weeks vs. 90-120 days going it alone. We know who to email, what to send, in what order.
Who writes our content
Every article on the Unholdr blog is written and reviewed by the operators handling live cases — not freelancers, not AI farms. When we publish a timeline for "how long does a Shopify Payments hold last in Germany", that number comes from cases we closed last month.
Funds frozen? Account banned? Let's talk.
Free case review. If we can't help, we'll tell you. If we take your case and don't deliver, you get a full refund.
Apply for review